terms & conditons

The following tells you the terms and conditions on which we supply any of the products listed on our website www.horsespirit.store to you.

Terms & Conditions

The following tells you the terms and conditions on which we supply any of the products listed on our website horsespirit.store to you and how we run the website and treat the personal information which you provide us with.  Please read these Terms and Conditions carefully before ordering any products from this website. You should understand that by ordering any of our products, you agree to be bound by these Terms and Conditions.  If you do not agree with our Terms and Conditions, please do not use this website.  Nothing in these terms affects your statutory rights.

We reserve the right to change the contents of this website, including these Terms and Conditions, at any time without notice. It is your responsibility to ensure that you are aware of any changes. Your use of the website after a change has been posted will signify your acceptance of the modified Terms and Conditions

 
Disclaimer of content

Whilst we have taken all reasonable steps to ensure the accuracy of the information on this website, it is provided on an “as is” basis and we give no warranty regarding the accuracy of the content of this website.

Any advice given on this website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for professional advice on your specific requirements.

Complains policy

In the event that we fail in meeting our high standards of customer services please do not hesitate to contact us via email or by post to: HORSE Spirit s.r.o.
Ledečská 2983
580 01 Havlíčkův Brod, Czechia

We aim to acknowledge your communication and to start our investigations within seven working days following our receipt of it. We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.

Availability

All items shown as "in stock" will normally be delivered within a standard delivery timescale of 3 - 5 working days, however, HORSE Spirit s.r.o. will not be responsible for any postal / courier delays, which would be out of our control.

Site content

All of the content contained on this website, including information, communications, text, graphics, photographs, images, sounds, moving images, video, illustrations, code and other materials, together with all trademarks, logos and domain names are owned by HORSE Spirit s.r.o. The content and marks are protected by copyright, trademark, and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written consent of HORSE Spirit s.r.o.

Any unauthorized use by you of any content or marks will result in legal action taken against you.  You are authorized to view, display, print and download Content and individual pages from the site for personal, informational, and non-commercial use only (provided that you retain all copyright and other proprietary notices contained on those pages).

 
The contract

The information you provide when placing an order is for billing and delivery purposes or for contacting you with any query we may have.  When placing an order from HORSE Spirit .s.r.o., you will be sent an email confirming receipt of the order and your order details. A contract between you and HORSE Spirit s.r.o. will only take place once the order has been accepted, processed and items have been dispatched. Once your order has left our warehouse you will receive another email, confirming your order has been dispatched.

HORSE Spirit s.r.o. retains the right to refuse any request or order made by you.  If your order is accepted you will be informed by confirmation email.

Any emails with customers both B2C and B2B are for discussion purposes only and can not be used to create a binding contract.

Payment

HORSE Spirit s.r.o. accepts payment from all major Debit and Credit Card companies. Unfortunately, we do not accept payment via cheques or postal orders. 

Upon receiving your order, a standard pre-authorisation check on your payment card will be carried out, to ensure there are sufficient funds in the account for the transaction. Goods will not be dispatched until this check has been completed. Your card will be debited once the order has been accepted.